Refund & Exchange Policy
At Sir Rat Leather & Gear, your satisfaction is our top priority. We want you to be happy with your purchase, whether made online or in-store. Please review our return and exchange policies below:
Returns & Exchanges:
If your item isn’t what you expected, or doesn’t fit or feel the way you hoped, you may return it within 15 days of purchase or delivery for a full refund or exchange.
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For exchanges (different size, color, or style), you may either:
- Place a new order for the desired item and return the original for a refund, or
- Visit any store location for an immediate exchange if the item is available.
- Returns and exchanges must be in original, unused condition, with all tags, packaging intact and include the receipt.
Non-Returnable & Final Sale Items:
- Adult toys (including dildos, inflatables, insertable, and cock rings)
- Custom leather work after delivery
- Swimwear and underwear
- Cleaning products if opened
- Clearance or discounted items
Custom Orders:
- Custom leather orders are non-refundable after delivery.
- We strongly encourage customers to verify sizing and specifications prior to purchase.
- If adjustments are needed for proper fit, contact us — we are happy to work with you to ensure satisfaction.
Leather Warranty:
We stand behind the quality of our leather work. If any of our leather products experience defective hardware or craftsmanship issues, we offer repair services for up to 2 years from the date of purchase.
Please contact us directly to arrange repairs.
How to Return or Exchange Items:
- For In-store returns, please visit the store you purchased the item at.
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For online returns, please ship items to:
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Sir Rat Leather and Gear
Attn: Online Returns
2605 East Cesar Chavez
Austin, TX 78702
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Sir Rat Leather and Gear
For any questions or assistance, please contact us at:
Email: info@sirratleather.com or Phone: 512-861-5556