Refund & Exchange Policy

At Sir Rat Leather & Gear, your satisfaction is our top priority. We want you to be happy with your purchase, whether made online or in-store. Please review our return and exchange policies below:

Returns & Exchanges:

If your item isn’t what you expected, or doesn’t fit or feel the way you hoped, you may return it within 15 days of purchase or delivery for a full refund or exchange.

For exchanges (different size, color, or style), you may either:
- Place a new order for the desired item and return the original for a refund, or
- Visit any store location for an immediate exchange if the item is available.
Returns and exchanges must be in original, unused condition, with all tags, packaging intact and include the receipt.

Non-Returnable & Final Sale Items:

Adult toys (including dildos, inflatables, insertable, and cock rings)
Custom leather work after delivery
Swimwear and underwear
Cleaning products if opened
Clearance or discounted items

Custom Orders:

Custom leather orders are non-refundable after delivery.
We strongly encourage customers to verify sizing and specifications prior to purchase.
If adjustments are needed for proper fit, contact us — we are happy to work with you to ensure satisfaction.

Leather Warranty:

We stand behind the quality of our leather work. If any of our leather products experience defective hardware or craftsmanship issues, we offer repair services for up to 2 years from the date of purchase.
Please contact us directly to arrange repairs.

How to Return or Exchange Items:

For In-store returns, please visit the store you purchased the item at.
For online returns, please ship items to:
- Sir Rat Leather and Gear
  Attn: Online Returns
  2605 East Cesar Chavez
  Austin, TX 78702

For any questions or assistance, please contact us at:

Email: info@sirratleather.com or Phone: 512-861-5556